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ITIL v3 Fundamentos

A ESR nasce com a proposta de ser a formadora e disseminadora de com- petncias em TIC para o corpo tcnico-administrativo das universidades federais, escolas tcnicas e unidades federais de pesquisa. Sua misso fundamental realizar a capacitao tcnica do corpo funcional das organizaes usurias da RNP, para o exerccio de compe- tncias aplicveis ao uso efcaz e efciente das TIC. A ESR tambm participa de diversos projetos de interesse pblico, como a elaborao e execuo de planos de capacitao para formao de multiplicadores para projetos edu- cacionais como: formao no uso da conferncia web para a Universidade Aberta do Brasil UAB , formao do suporte tcnico de laboratrios do Proinfo e criao de um conjunto de cartilhas sobre redes sem fo para o programa Um Computador por Aluno UCA. A metodologia da ESR A flosofa pedaggica e a metodologia que orientam os cursos da ESR so baseadas na aprendizagem como construo do conhecimento por meio da resoluo de problemas tpi- cos da realidade do profssional em formao.


Gabarito 1 Comentado - Itil v3

Цифровая трансформация[ править править код ] В условиях, когда инициативы по цифровым трансформациям требуют более быстрого предоставления новых продуктов и услуг, ITSM играет решающую роль в обеспечении высшего управления и контроля. Почти две трети практикующих специалистов ITSM инвестируют в непрерывное профессиональное развитие CPD , чтобы повысить свою квалификацию, продвинуться по карьерной лестнице и получить личную удовлетворенность. Однако отсутствие времени на обучение и повышение квалификации затрудняет проведение непрерывного профессионального развития и ставит под угрозу конкурентоспособность и эффективность организации. Трансформация[ править править код ] Одна из проблем при количественном определении цифровой трансформации заключается в том, чтобы понять, идет ли речь об организации или об ИТ. Цифровая трансформация - это не просто эволюция ИТ, а целостное изменение бизнеса, затрагивающее всю организацию. Трансформация цифровых технологий происходит тогда, когда вся организация меняет методы своей работы, с тем чтобы обеспечить большую ценность для своих заинтересованных сторон.


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